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Ticketmaster accused of misleading and overcharging fans with platinum seats – Calgary

A Calgary mom says dear platinum-level tickets she purchased via Ticketmaster to peer Bruno Mars grew to become out to be anything else however 24-carat magic.

It used to be meant to be a unique night time for 11-year-outdated Mitra Pooranalingam and his mother Priya — his first live performance to peer his favorite singer carry out July 30 at Rogers Place in Edmonton.

But the joy temporarily fizzled once they were given to their $275 platinum seats.

“We’re talking the farthest part, second floor at the very last seating in Rogers Place, so you could barely see the stage,” Pooranalingam mentioned.

Ticketmaster tickets

Priya Pooranalingam paid $275 every for 2 tickets to peer Bruno Mars, however ended up seated round individuals who paid not up to $100 for a similar seats. (Dan McGarvey/CBC )

A pair who sat subsequent to her paid about $100 a price tag and once they came upon she paid nearly $300 consistent with price tag they had been stunned. “They said ‘someone cheated you real well’,” she mentioned.

“We were really putting our faith in these platinum seats to be this amazing experience.” 

She says her son, who even made a hand-drawn signal to carry up for the singer to peer — anticipating to be seated as regards to the degree — used to be devastated.

Bruno Mars poster

Pooranalingam’s son Mitra made this Bruno Mars signal, pondering he would have the ability to dangle it up for the singer to peer. (Priya Pooranalingam)

“He was mad and super disappointed. The first thing he did was put his poster away. He was really hurt by the whole thing,” Pooranalingam mentioned.

Ticketmaster’s website online says its platinum seats “give fans fair and safe access to some of the best seats in the house.”

Explaining how the tickets paintings, the website online states: “Ticketmaster’s Official Platinum Seats program enables market-based pricing (adjusting prices according to supply and demand), similar to how airline tickets and hotel rooms are sold.”

Pooranalingam accuses the corporate of misleading shoppers and inflating costs at fashionable live shows for what she calls “very, very poor seating.”

Pooranalingam attempted, and failed, to modify her seats right through the live performance however pursued Ticketmaster for a reimbursement within the days after the display. 

“I was just not getting any response, just getting the runaround and being told they couldn’t do anything about it,” she mentioned.

But Pooranalingam persevered and in the end were given a reimbursement. She now needs to make others mindful that platinum tickets may no longer imply nice seats.

“I want Ticketmaster to change the practice and I want them to be reasonable with the prices they’re charging and I want to make fans aware of what they’re buying.”

CBC News contacted Ticketmaster’s father or mother corporate, Live Nation Entertainment Inc., for this tale.

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