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PC Optimum members get hit by points theft two times. Loblaws blames password glitch

​Thieves proceed to scouse borrow masses of 1000’s of PC Optimum rewards points, and a few members have had the misfortune of being hit two times.The reason why? A glitch in this system’s gadget allowed a thief to stick in a member’s on-line account even after the preliminary theft was once found out and the password reset. “How secure is their program?” mentioned William Grobe of Kitchener, Ont., who not too long ago were given hit by theft a 2d time, after beefing up his password. He had 250,000 points stolen in overall. “It feels like someone’s in [my account] in spite of any security.”After being contacted by CBC News on Monday, PC Optimum’s proprietor, Loblaws, mentioned it was once solving the password reset glitch, and reported on Friday that the issue have been resolved. The store mentioned most effective “a very small number” of its 9 million members have been negatively affected. Since launching on Feb. 1, the PC Optimum rewards program has battled a handful of technical problems, together with strangers’ accounts being mixed in combination and members’ points disappearing into our on-line world.Last month, PC Optimum knowledgeable Kim Curry of Fraserville, Ont., that because of a technical error, her account could have been mixed with somebody else’s. (Neil Libbenga)Technical system faults are not this system’s most effective issues. More than 40 PC Optimum members have complained to CBC News that they have got had points stolen, starting from $120 to $1,160 in worth.Loblaws has recommended members to offer protection to themselves by developing sturdy, distinctive passwords. But that did not fairly determine for Grobe in Kitchener. According to his account data, on March 23, a thief stole 240,000 points — value $240 — and spent them at two Loblaws Pharmaprix drugstores in Montreal. Grobe says he alerted PC Optimum and created a more potent password. But the thief struck once more simply two days later, this time spending 10,000 of his points at probably the most identical retail outlets. “You feel a bit violated,” mentioned Grobe. “If I get my points back, how do I know they’re not going to be stolen again?”Just had my <a href=”https://twitter.com/pc_optimum?ref_src=twsrc%5Etfw”>@pc_optimum</a> points stolen AGAIN! $540 value! By somebody happening a buying groceries spree in Brampton AGAIN! Get your act in combination <a href=”https://twitter.com/pc_optimum?ref_src=twsrc%5Etfw”>@pc_optimum</a>! 😡&mdash;@BX93RachelAccording to Shawn Nicholson’s data, somebody hacked his account and stole 60,000 points — value $60. The thief spent them on March 24 and 26 at a Loblaws Maxi grocery retailer in Montreal. Nicholson lives in Halifax. By March 28, PC Optimum had returned Nicholson’s points and recommended him to safe his account by converting his password.He did simply that and concept his troubles have been over. However, days later, the thief struck once more, stealing 80,000 points this time, and spending them on the identical Maxi retailer.”I was really confused,” mentioned Nicholson.He modified his password as soon as once more. When he reloaded the PC Optimum app on his telephone, he spotted one thing atypical: he was once in a position to get admission to his account and digital PC Optimum card with no need to go into the brand new password. “I was quite shocked,” Nicholson mentioned, believing that was once how the thief struck once more so briefly. “If someone had gained access or breached the account previously, a change of password wouldn’t make a difference.”After converting his password, Shawn Nicholson found out he may just nonetheless get admission to his PC Optimum account by way of the telephone app with no need to replace the password. (PC Optimum)Loblaws spokesperson Kevin Groh stated the password reset glitch has led to “inconvenience and concern” for some members.”Their personal information is safe and every last point will be restored,” he wrote in an e-mail.After being contacted by CBC News, Loblaws referred to as each Grobe and Nicholson and returned their stolen points. Nicholson is happy Loblaws fastened the password reset drawback, however he is nonetheless excited by thieves infiltrating accounts within the first position and stealing points.”I can’t say my faith is completely restored,” he mentioned. “How did they gain access? Was there a data breach of some sort?”Just had 60,000 points stolen from my <a href=”https://twitter.com/pc_optimum?ref_src=twsrc%5Etfw”>@pc_optimum</a> account and my account data modified. Looks like <a href=”https://twitter.com/LoblawsON?ref_src=twsrc%5Etfw”>@LoblawsON</a> &amp; <a href=”https://twitter.com/ShopprsDrugMart?ref_src=twsrc%5Etfw”>@ShopprsDrugMart</a> nonetheless haven’t fastened issues! <a href=”https://twitter.com/CBCNews?ref_src=twsrc%5Etfw”>@CBCNews</a>&mdash;@BrettPolegatoMy <a href=”https://twitter.com/pc_optimum?ref_src=twsrc%5Etfw”>@pc_optimum</a> was once hacked. Would in point of fact like my 80,000 points again…..&mdash;@Dorothydawn76Trade professionals say the thieves may well be to start with infiltrating accounts because of members developing susceptible passwords. Loblaws did not remark at the reason, however the store did say the PC Optimum program could be very safe and it continues so as to add new safeguards.Meanwhile, CBC News continues to obtain theft experiences. This week, Carolyn Lampshire in Kenora, Ont. had 240,000 points stolen. The thief spent them at a Pharmaprix in Drummondville, Que.On March 31 and April 7, a thief stole a complete of 220,000 points from Nicole Caputo’s account and spent them at Maxi retail outlets in Montreal. Caputo lives in Sault Ste. Marie, Ont.”It’s so creepy,” she mentioned. “It’s just crazy to think someone could actually get into [my account] and use it no problem.”

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